Privacy Policy

Last Updated: January 2026

1. Introduction

Xinsheng Heat Exchanger Technology Co., Ltd. ("XS Cooler", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cooler-xs.com and related services.

2. Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, phone number, company name, and other contact information you voluntarily provide through contact forms or RFQ submissions.
• Usage Data: Information about how you access and use our website, including IP address, browser type, pages visited, and time spent on pages.
• Cookies and Tracking: We use cookies and similar tracking technologies to enhance your browsing experience.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process and fulfill your requests for quotes and product information
• Improve our website and services
• Send you marketing communications (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications

7. International Transfers

Your information may be transferred to and processed in countries other than your country of residence, including China where our headquarters is located. We ensure appropriate safeguards are in place for such transfers.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.